Supporting people Eligibility Criteria April 2007
• people with learning disabilities
• people at risk of offending
• teenage mothers or pregnant teenagers
• young people at risk
• young people leaving care
• young single homeless people with support needs
• homeless families with support needs
• people with HIV or AIDS
• women escaping domestic violence
• People vulnerable due to drug or alcohol problems.
Only adults are eligible for Supporting People services. However, where there is an identified housing-related support need, 16 and 17 year olds will be included as eligible.
People may be receiving a range of services but we can only use Supporting People funding to pay for the parts of services that cover housing-related support.
Housing-related support focuses on enabling people to live as independently as possible in their accommodation.
• deal with repairs and/or improvements to the property
• keep their accommodation warm, safe, and comfortable
• look after themselves, with appropriate care or support services when necessary
• get on with their neighbours
• access community services when needed
• not feel trapped or isolated in the accommodation to the point where they no longer wish to live there.
Ancillary (occasional) Welfare Services
Supporting People Grant can be used to pay for ‘other welfare services’ if they are ‘occasional’ and if they are ‘ancillary to housing-related support services’.
These services must be ad-hoc (specifically for that service user) and essential to the delivery of the housing-related support.
They could include:
• help with shopping and cooking
• help in maintaining a garden, where this is the service user’s responsibility
• help with personal hygiene, for example, running baths
• arranging transport for the service user or accompanying them to activities in the community
• advocacy with health professionals over medication and related matters
• advising service users on substance misuse problems
• communicating with employers on behalf of the service user
• helping service users to take advantage of educational opportunities
• family mediation
• advice and help with maintaining relationships
• storage and distribution of prescribed medication.
The government’s Supporting People Briefing Note 4 on Women’s Refuges defines where childcare might be eligible for Supporting People Grant:
• enable the client to access confidential individual support sessions in the refuge
• help her with move-on activities
• help her contact professionals or other bodies with an interest in her welfare
• help the household to understand and maintain the safety and security of the refuge and/or alternative accommodation
• Deal with any issues relating to children’s behaviour that breach the occupancy agreement and put the household at risk of losing its accommodation (unless they are covered by a statutory duty).
• involving the provision of services by the administering authority to meet a statutory duty placed on that authority
• Enforcing specific requirements imposed by a court of law are not eligible for Supporting People Grant.
This means that Supporting People Grant cannot be used for any services that Social Care and Health must fund for:
• adults under community care legislation
• Young people under the Leaving Care Act.
Housing-related support is often provided with housing management and other accommodation-related services. This is either because the landlord provides the support to residents or because the landlord has employed the same agency to provide housing management and housing-related support.
Housing management includes:
• setting, collecting and accounting for the rent and service charges
• setting up, issuing and enforcing the licence or tenancy agreement
• organising the inspection, repair, improvement or replacement of the property or the contents supplied by the landlord
• organising the provision of any accommodation related services
• Ensuring that residents are aware of, and receive, their rights according to housing law, Housing Corporation guidelines, and contractual commitments through the licence/tenancy.
These are all clear landlord functions and are not eligible for Supporting People Grant.
Supporting People Grant will not usually pay for night-time cover because this is not housing-related support. The exceptions to this are services that provide planned support sessions with service users who are not available during usual office hours.
Housing-related support is not care. There are different types of care, including personal, social, health or domestic care.
The Department of Health paper Supported Housing and Care Homes – Guidance on Regulation (August 2002) defines four levels of ‘care’:
• level 1 – help with bodily functions such as feeding, bathing, and toileting
• level 2 – care which falls just short of help with bodily functions, but still involving physical and intimate touching, including activities such as helping a person get out of a bath and helping them to get dressed
• Level 3 – non-physical care, such as advice, encouragement and supervision relating to levels 1 and 2. For example, prompting a person to take a bath and supervising them during this
• Level 4 – emotional and psychological support, including the promotion of social functioning, behaviour management, and assistance with cognitive functions.
Levels 1 and 2 are personal care and are not eligible for Supporting People Grant.
The administration of medication, including storing and issuing prescribed medication to service users regularly, specialist counselling and therapy services are not eligible for Supporting People Grant.
The provision of domestic services is not classed as housing-related support. In certain circumstances, where domestic assistance was made eligible for Transitional Housing Benefit, Supporting People will continue to pay for it.
Culturally Specific Services
These activities are eligible for Supporting People Grant in Birmingham:
• culturally specific counselling and/or emotional support and access to local community organisations
• signposting to culture specific legal services
• signposting to culture specific health and/or treatment services
• Translation and interpreting costs.
Tables of Categories of Eligible and Non-eligible Support
Eligible support Non-eligible support
Help in setting up and maintaining a home or tenancy
Assessing the service user’s support needs related to Managing the service user’s support needs and
coping in the accommodation. income by power of attorney.
Advising and helping on fulfiling licence/tenancy/ mortgage conditions. Issuing and enforcing occupancy agreements.
Advising and helping to obtain essential household items. Ongoing help with shopping or accompanying the
Temporary help with shopping, errand running and good neighbour tasks to promote independent living skills. service user on shopping trips.
Advising and helping to ensure the connection of utilities, Continued help with budgeting and paying bills.
such as electric, gas and water. Administering the service user's finances and
Temporary budgeting assistance to help service users pay bills and maintain services. paying bills on their behalf.
Providing information on community facilities and the Continued help with accessing essential services
location of essential services in the neighbourhood, such as health services, council offices, Department of Works and Pensions offices, places of worship, post office. Temporary help with accessing essential services in the neighbourhood. the neighbourhood.
Safety and security of the accommodation
Risk assessment covering the service user living independently in supported housing or with floating support in the community. Risk assessment covering personal care activities.
Advising and helping service users with: Locking windows and doors regularly because
• safety procedures, such as fire exits, emergency contacts and gas safety. the service user is uanble to do it themselves.
• security, such as locking doors, testing personal Repeated guidance to service users on how to
and fire alarms, checking identification of callers. use equipment in their home safely.
• recognising and dealing with issues that represent potential hazards to themselves or to others, such as faulty appliances, worn/torn carpets. Carrying out repair or maintenance work.