Supporting people Eligibility Criteria April 2007

• people with learning disabilities • people at risk of offending • teenage mothers or pregnant teenagers • young people at risk • young people leaving care • young single homeless people with support needs • homeless families with support needs • people with HIV or AIDS • women escaping domestic violence • People vulnerable due to drug or alcohol problems.
Only adults are eligible for Supporting People services. However, where there is an identified housing-related support need, 16 and 17 year olds will be included as eligible. People may be receiving a range of services but we can only use Supporting People funding to pay for the parts of services that cover housing-related support. Housing-related Support Housing-related support focuses on enabling people to live as independently as possible in their accommodation. • • deal with repairs and/or improvements to the property • keep their accommodation warm, safe, and comfortable • look after themselves, with appropriate care or support services when necessary • get on with their neighbours • access community services when needed • not feel trapped or isolated in the accommodation to the point where they no longer wish to live there.
Ancillary (occasional) Welfare Services Supporting People Grant can be used to pay for ‘other welfare services’ if they are ‘occasional’ and if they are ‘ancillary to housing-related support services’. These services must be ad-hoc (specifically for that service user) and essential to the delivery of the housing-related support. They could include: • help with shopping and cooking • help in maintaining a garden, where this is the service user’s responsibility • help with personal hygiene, for example, running baths • arranging transport for the service user or accompanying them to activities in the community • advocacy with health professionals over medication and related matters • advising service users on substance misuse problems • communicating with employers on behalf of the service user • helping service users to take advantage of educational opportunities • family mediation • advice and help with maintaining relationships • storage and distribution of prescribed medication. Childcare The government’s Supporting People Briefing Note 4 on Women’s Refuges defines where childcare might be eligible for Supporting People Grant: Circumstances that: • enable the client to access confidential individual support sessions in the refuge • help her with move-on activities • help her contact professionals or other bodies with an interest in her welfare • help the household to understand and maintain the safety and security of the refuge and/or alternative accommodation • Deal with any issues relating to children’s behaviour that breach the occupancy agreement and put the household at risk of losing its accommodation (unless they are covered by a statutory duty). Statutory Duties Any service: • involving the provision of services by the administering authority to meet a statutory duty placed on that authority • Enforcing specific requirements imposed by a court of law are not eligible for Supporting People Grant. This means that Supporting People Grant cannot be used for any services that Social Care and Health must fund for: • adults under community care legislation • Young people under the Leaving Care Act. Housing Management Housing-related support is often provided with housing management and other accommodation-related services. This is either because the landlord provides the support to residents or because the landlord has employed the same agency to provide housing management and housing-related support. Housing management includes: • setting, collecting and accounting for the rent and service charges • setting up, issuing and enforcing the licence or tenancy agreement • organising the inspection, repair, improvement or replacement of the property or the contents supplied by the landlord • organising the provision of any accommodation related services • Ensuring that residents are aware of, and receive, their rights according to housing law, Housing Corporation guidelines, and contractual commitments through the licence/tenancy. These are all clear landlord functions and are not eligible for Supporting People Grant. Supporting People Grant will not usually pay for night-time cover because this is not housing-related support. The exceptions to this are services that provide planned support sessions with service users who are not available during usual office hours. Care Housing-related support is not care. There are different types of care, including personal, social, health or domestic care. The Department of Health paper Supported Housing and Care Homes – Guidance on Regulation (August 2002) defines four levels of ‘care’: • level 1 – help with bodily functions such as feeding, bathing, and toileting • level 2 – care which falls just short of help with bodily functions, but still involving physical and intimate touching, including activities such as helping a person get out of a bath and helping them to get dressed • Level 3 – non-physical care, such as advice, encouragement and supervision relating to levels 1 and 2. For example, prompting a person to take a bath and supervising them during this • Level 4 – emotional and psychological support, including the promotion of social functioning, behaviour management, and assistance with cognitive functions. Personal Care Levels 1 and 2 are personal care and are not eligible for Supporting People Grant. Health Care The administration of medication, including storing and issuing prescribed medication to service users regularly, specialist counselling and therapy services are not eligible for Supporting People Grant. Domestic Care The provision of domestic services is not classed as housing-related support. In certain circumstances, where domestic assistance was made eligible for Transitional Housing Benefit, Supporting People will continue to pay for it. Culturally Specific Services These activities are eligible for Supporting People Grant in Birmingham: • culturally specific counselling and/or emotional support and access to local community organisations • signposting to culture specific legal services • signposting to culture specific health and/or treatment services • Translation and interpreting costs. Tables of Categories of Eligible and Non-eligible Support Eligible support Non-eligible support Help in setting up and maintaining a home or tenancy Assessing the service user’s support needs related to Managing the service user’s support needs and coping in the accommodation. income by power of attorney. Advising and helping on fulfiling licence/tenancy/ mortgage conditions. Issuing and enforcing occupancy agreements. Advising and helping to obtain essential household items. Ongoing help with shopping or accompanying the Temporary help with shopping, errand running and good neighbour tasks to promote independent living skills. service user on shopping trips. Advising and helping to ensure the connection of utilities, Continued help with budgeting and paying bills. such as electric, gas and water. Administering the service user's finances and Temporary budgeting assistance to help service users pay bills and maintain services. paying bills on their behalf. Providing information on community facilities and the Continued help with accessing essential services location of essential services in the neighbourhood, such as health services, council offices, Department of Works and Pensions offices, places of worship, post office. Temporary help with accessing essential services in the neighbourhood. the neighbourhood. Safety and security of the accommodation Risk assessment covering the service user living independently in supported housing or with floating support in the community. Risk assessment covering personal care activities. Advising and helping service users with: Locking windows and doors regularly because • safety procedures, such as fire exits, emergency contacts and gas safety. the service user is uanble to do it themselves. • security, such as locking doors, testing personal Repeated guidance to service users on how to and fire alarms, checking identification of callers. use equipment in their home safely. • recognising and dealing with issues that represent potential hazards to themselves or to others, such as faulty appliances, worn/torn carpets. Carrying out repair or maintenance work.

Eligible support Non-eligible support Developing skills Advising and helping service users in their dealings with Personal care. statutory and voluntary agencies concerned with housing Rehabilitation following an illness or accident. and housing-related issues. Help and/or assistance following an illness or accident. Initial advice and guidance to service users on essential Help with personal hygiene such as using the toilet daily living tasks related to maintaining their tenure – such as cooking, cleaning, budgeting, dealing with correspondence – with a view to them being able to undertake these tasks independently for themselves. Advice and guidance to carry out personal care tasks for themselves, for example, bathing, shaving, washing hair. Advice and guidance on using cooking utensils safely. washing, bathing, shaving. Helping service users to manage their health and Administering medication and continued help in well-being, for example, supporting access to advice attending appointments and accessing health and information as part of a package of support. Occasionally accompanying service users to medical appointments/assessments and monitoring their well being, for example, including advising service users on how to deal with substance misuse problems, and advocacy with health professionals over medication and related matters. professionals. Working with the service user to review and update Physical assistance with mobility in the home. support plans. Assistance with feeding. Occasional advice on provision and preparation Providing and preparing meals or regularly of meals. helping service users to cook their meals. Occasional advice on washing and ironing. Washing and ironing for service users. Providing occasional help and advice with domestic tasks. Regular cleaning of the service user’s home. Helping and advising service users on how to travel Regularly accompanying service users on social to appointments. outings or holidays. Eligible support Non-eligible support Help in accessing other services Advising and helping service users to organise repairs Organising the provision of housing-related or improvements to their home (property or contents) services where it is the landlord’s responsibility where this is their responsibility. and carrying out repair and maintenance tasks. Help and guidance to maintain a garden where this is the service user’s responsibility. Advising service users on taking advantage of Regularly accompanying service users to work, educational, training and employment opportunities. day centres, educational or leisure establishments, or to hospital appointments. Helping service users to access specialist advice, such Specialist intensive or therapeutic counselling on as the Citizens Advice Bureau, welfare rights or advocacy issues such as drug and alcohol misuse, abusive services, to ensure that service users receive the services necessary to maintain them in their accommodation. relationships or behaviour modification. Helping service users to access health, social care, Supervising or monitoring compliance with health other statutory or voluntary sector service providers and cultural services within the district. improvement plans. Other support activities/services Providing a community alarm service. Child supervision as part of a women’s/man’s hostel in order to enable access to other services and accommodation. Childcare. Advising and helping service users to enable them to move to more appropriate accommodation. Mediation in service users’ neighbour disputes. Occasional liaison and advocacy support. Supervision of court orders. Helping service users to help them overcome social Operating a formal employment placement or isolation in their accommodation. befriending service. Occasional help in establishing and/or maintaining Mediation between service users and their social contacts and activities. family. Please note that tasks highlighted in bold will be rigorously tested. The frequency of the tasks, the support hours spent upon the tasks and the effect upon the service user’s move towards higher levels of independence may determine whether we continue to fund these tasks. 6 Evidence of Eligibility for use of SP Grant (* denotes where the evidence is essential) Related Tasks Evidence Individual work/action plans that specify the eligible * Job descriptions that demonstrate housing-related support activities that must be carried out. support is being provided. Providers will need to assess the housing-related * Support Plans or Person Centred Plans that support needs of service users in line with other Supporting People Providers and either formulate a support plan, which is regularly reviewed, or build support tasks into the person centred plan. Use the housing-related support eligibility table to separate out tasks. separate out statutory and support duties. Crossover into contracts where care services are * Service specifications that identify different areas of subcontracted. Clear service level agreements and activity – housing management, housing support, financial audit trails with other funders. social care and so on. Providers will need to ensure that the aims and Aims and objectives that show commitment to objectives of the service reflect all areas of activity, including personal and social care and housing-related support. For example, clearly stating the intention that the service must help people to live in a more independent environment than they would otherwise and that the service is intended to help the user to maintain their accommodation. independent living. Training for staff and service users in applying the new Staff and service users understand the difference terminology associated with Supporting People. Time between personal care, social care and basic and motion studies to remind staff to maintain the housing-related support/care/housing management balance. housing-related support. In the context of the knowledge gathered on Information available from legacy funders, consistency of application across client group, service type and landlord. in particular transitional housing benefit. Evidence that there was a clear support remit to the Information on why the service was originally service, for example it was commissioned by the Housing Department or through the Housing Corporation ADP programme. commissioned. Apportionment between personal care, social care and basic housing-related support, wider policy and development work. * The service budget, including staffing costs. Practice and outcomes need to reflect the aims and * Outcomes and performance monitoring that objectives of Supporting People. show the support service and care service being delivered separately. 7 If you would like this leaflet in Braille, large print or on audiotape, please call the Supporting People team on 0121 303 6138. HouCom07.265 05/07 250